Pre-order date changed on website?
I noticed the pre-order date for my design has changed on the website?
We aim to meet the deadlines we set out on our pre order designs, but sometimes you may notice the website pre-order date changes.
There can be many reasons for this, from global demand for shipping slots to shortages of components or fabrics needed to make your designs.
We are usually kept up to date on these delays and will always try to update you of any delays as soon as we know about them.
We will contact you via the email address associated with your order and we will offer alternative solutions to avoid disappointing you.
If your pre-order design estimated date has changed on the website and you wish to receive more information, please contact our Customer Service team by clicking the link below.
We aim to reply to all emails within 24 hours. At weekends, this may be a little longer.