My card has been declined?
Why has my card been declined?
If your card has been declined, please check that all details you have entered are correct.
The billing address must be the address where your card is registered.
If you are placing your order from outside of the UK, your bank may be holding the payment for security reasons. Please contact your bank to confirm the order.
If your card still fails please try an alternative payment method, we find that paying via Paypal resolves most issues.
If you would like to contact our Customer Services team, please click the link below.
We aim to reply to all emails within 24 hours. At weekends, this may be a little longer.