Reserving an item for exchange
Can you reserve the item I wish to receive in exchange?
I am sorry, our stock moves quickly and we cannot reserve designs you wish to receive in exchange.
The good news is, that as soon as you have dropped off your return parcel using our free returns label, your return will be electronically tracked and your exchange processed as soon as we can see it is on the way back to us. This makes it nice and quick for your exchange to be processed.
Please always ask for proof of postage or a receipt when you drop your return parcel off
To set up a return click the link to our Returns page or if you have any questions, please click the link below to contact our Customer Service team:
We aim to reply to all emails within 24 hours. At weekends, this may be a little longer.